Pure’s Wellness Privacy Policy

This Privacy Policy explains how Pure’s Wellness (“the Store,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website at pureswellness.co.za.

1. Introduction

We respect your privacy and are committed to protecting your Personal Information. This policy is aligned with the Protection of Personal Information Act 4 of 2013 (POPIA), which governs the processing of personal information in South Africa. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect and process personal information to fulfill your orders and provide you with a personalized shopping experience. The types of personal information we may collect include:

  • Identifying Information: Your name, surname, and date of birth.
  • Contact Information: Your email address, phone number, physical address, and postal code for delivery and communication purposes.
  • Payment Information: Details required to process your payment, such as credit card information. Please note that all online payments are processed through a secure third-party payment gateway, and we do not store your full payment card details.
  • Website Usage Information: We automatically collect data such as your IP address, browser type, device information, and Browse patterns. This helps us improve our website and services. This information is collected using technologies like cookies and is generally anonymous, not identifying you personally.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and operate our online store and deliver products to you.

  • To communicate with you about your orders, products, and services.

  • To provide you with updates, marketing, and promotional information about our products, but only if you have opted in to receive such communications. You can opt out at any time.
  • To improve and personalize your experience on our website.
  • To ensure the security of our website and to detect and prevent fraud or other illegal activities.
  • To comply with our legal obligations.

4. Disclosure of Information

We will not sell, rent, or lease your personal information to third parties. We may, however, share your information with trusted third-party service providers who assist us in operating our business and providing services to you. These may include:

  • Delivery and Logistics Partners: To deliver your products.
  • Payment Gateway Providers: To securely process your payments.
  • Marketing and Analytics Partners: To help us understand how our website is used and to improve our marketing efforts.

We have agreements in place with these third parties to ensure they comply with our privacy requirements and the POPI Act. We may also disclose your information if required by law or to protect our rights, property, or safety, and the rights, property, or safety of our customers or others.

5. Your Rights Under the POPI Act

You have the following rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectify: You can request that we correct any inaccurate or outdated information we hold about you.
  • Right to Object: You have the right to object to the processing of your personal information for marketing purposes.
  • Right to Complain: If you believe that we have not handled your personal information in accordance with the POPI Act, you have the right to lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

6. Information Security

We are committed to protecting the integrity and confidentiality of the personal information we hold. We implement reasonable technical and organizational security measures to protect your information against unauthorized access, loss, misuse, or alteration.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Pure’s Wellness, South Africa Email: support@pureswellness.co.za Phone: +27750457363